100% Satisfaction Guaranteed! If for some reason something does not meet your approval please inform our office within 24 hours and we will make arrangements to have the problem corrected. Areas that have not met a reasonable standard of quality will be re-cleaned. Notifications received after 24 hours of being cleaned will result in cleaning issues being resolved on your next scheduled cleaning.

Refunds: Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. We do however want you to be 100% satisfied with Short Stacks Cleaning. Please see our 24-hour guarantee if you are dissatisfied with your cleaning. There are no refunds for gift certificate purchases.

First-time-cleaning rate is billed hourly, per team member. Visit duration is based on customer’s desired scope of work & the condition of the space. (This price will only apply on the first time your home is cleaned.) Once the initial service has been performed a “flat rate” price for recurring services will be provided. This “flat rate” will begin on your second cleaning. This rate will only change if a visit is skipped, allowing for additional accumulation or a “special project” item is added to a visit. (If recurring service is discontinued for more than 60 days, the hourly start-up rate will apply when cleaning is resumed.)

Security/Entry Most customers give us a key to their home or a code to the garage door, but other methods of entry can be agreed upon. All keys are marked for identification with a code # (no address or customer name is used) and kept securely when not issued to the cleaning supervisor on the day of your cleaning. Security is a major concern at Short Stacks Cleaning. Our policy is to lock the door while we are cleaning and to not allow access to unknown persons. For safety reasons, please don’t rely on our cleaning professionals to let in workmen during the time we are in your home.

Job Start/End Times For hourly jobs, we charge from the time we arrive on the job, which includes unloading of our supplies and equipment from our vehicle, to the time we have finished cleaning, including the loading supplies back into our vehicle. If nearby parking spaces are available, please notify our team.

Organizing: To facilitate cleaning your house, please have floors cleared, items picked up, dishes done, and counters straightened up before we arrive. Areas that are not prepared for cleaning will be attended to on our next visit. If you have additional work you would like for us to do that is not included in this proposal, please contact our office prior to the day your home is to be serviced, as additional fees may apply.

Deep-cleaning tasks are not a part of our recurring service & must be requested in advance of the visit. (i.e.: wet-washing baseboards, wet wipe down of doors and window sills, moving heavy furniture, scrubbing walls top to bottom, scrubbing floors on hands and knees, etc.) Day of additions may not be accommodated depending on our workload.

Additional Tasks are not part of the recurring service but they can be added for at an extra cost by notifying us in advance. Some of these additional services are: folding clothes, window glass cleaning, cleaning inside cabinets, steam cleaning carpets or furniture, stripping and waxing floors, cleaning inside refrigerator, cleaning inside oven, etc.  Please make these requests known in advance so proper team size and duration can be allocated to your visit.

Changing bed linens are not included in our service.  Duties such as changing bed linens and organizing rooms are not included, pricing for these services are available on request and must be arranged in advance.  If you have made arrangements for this service, please strip used linens & leave clean sheets on top of the beds you need changed; otherwise we will only make bed using the same linens.

Social Media & Image Releases are inherent when engaging our cleaning service.  Short Stacks Cleaning routinely creates “Before and After Images” of our work. (For examples, please visit this page.)  These carefully curated Images include, but are not limited to, surfaces, appliances, floors and walls.  These images do not include private or personal property, but include only non-descript textiles which could belong to any of our many client locations.  The Property Owner, by engaging Short Stacks Cleaning for cleaning services, gives permission to use Images depicting the Property in any Media, for any purposes, which may include, among others, advertising, promotion, marketing and packaging for any product or service. The Images may be combined with other images, text and graphics and cropped, altered or modified. Property Owner has no rights to the Images, and all rights to the Images belong to Short Stacks Cleaning. Consideration for the rights granted in this release has been granted based on the exchange of Services. Property Owner will have no further right to additional Consideration or accounting, and no further claim for any reason to Photographer and/or Short Stacks Cleaning. 

Accidents/Damage; While we make every effort not to break or damage items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this reason we request all irreplaceable items (whether monetarily or sentimentally valued) be stored and/or not cleaned by our staff. Short Stacks Cleaning must be notified within 48 hours of damage. Our personnel are instructed to call our office once ANYTHING is damaged and to leave a note to you advising you of the incident. We reserve the option of repair or replacement before monetary settlement. Short Stacks Cleaning is not responsible for damage due to faulty and/or improper installation of items, or for maintenance issues of your home (normal wear and tear that comes with age and use). Please inform us if any items in your home are broken or improperly installed such as; blinds, tiles, curtain rods, loose carpets etc. All surfaces (marble, granite, etc.) are assumed sealed and ready to clean without causing harm. Short Stacks Cleaning takes responsibility for breakage or damage caused by our staff, not to exceed the maximum of 10 times the cost of the service charge on the day in which the breakage/loss occurred. Some items excluded from liability are: cash, jewelry, one-of-a-kind items or hard to get items; items of sentimental value, art, antiques and electronics.

Arrival Times: Customers are assigned only an approximate time (+/- 60 minutes) on their particular cleaning day. The unpredictable nature of this business does not allow us to guarantee an exact arrival time. It is the customer’s responsibility to make sure we can get into your home at all times on your assigned day. (We strongly request either a garage code or key to your house.)  This allows us to clean when you are unavailable or away on a vacation. (IF NO ONE IS HOME, OUR STAFF WILL WAIT ONSITE FOR ONLY 30 MIN.) In the event of a ”lock-out” or ”door-step cancellation”, a FULL CLEANING service fee will be assessed.

Reschedule/Cancellations: *ADVANCE NOTICE PREFERRED!* If you have to cancel your scheduled cleaning appointment, please notify our office at least 72 business hours prior to your scheduled cleaning appointment to avoid charges. Plan ahead: Cancellations received less than 72 business hours in advance will be charged a $75/fee. **NOTE: Cancellations received after business hours (ie: 5pm) the day prior to a visit will be charged the FULL CLEANING FEE.** We reserve a spot on our roster for our recurring clients & often cannot fill the vacancy on short notice. Late cancellations decrease our employees’ pay and without consistent wages we cannot retain the best employees to clean for you. Thus, respecting our procedure for reschedules helps ensure you will get the best cleaning service possible.  Please call our office prior to your cleaning day if you need to cancel for any reason.  In the event of a ”lock-out” or ”door-step cancellation”, a FULL CLEANING service fee will be assessed.

Payment: We bill electronically for services provided, payment is expected at time of invoice receipt. For your convenience Short Stacks Cleaning gladly accepts the following forms of payment: ACH via Quickbooks invoice, Zelle, PayPal, MasterCard, Visa, Discover, Venmo, Cash or Check.  A 4% convenience fee will be assessed to all Paypal, Credit Card, or Debit Card charges. One-time cleanings require a credit card on file. Customers may leave a credit card number in a secured file with Short Stacks Cleaning to use in the event you forget to leave your payment on the scheduled cleaning day. Please notify our office of your preferred payment method. Receipts will be mailed or emailed to you upon request. A $35 fee will be assessed for any checks returned by your bank.  An 18% finance charge will be added to unpaid balances over 30 days and accrue monthly. All prior balances must be cleared before the next service.