How many people come to clean?

It depends on our schedule and the type of cleaning you need – anywhere from 1 person to 4 people. The minimum of work hours for one person is 3 hours. So if it`s less than 6 hours we may send just one person.

What is included in the cleaning?

Professional cleaning services are designed to help keep your home fresh,  comfortable, and clean.  Most people want a general outside surface cleaning and sanitizing of their home, which includes all kitchen and bathroom surfaces wiped and sanitized, furniture dusted, floors swept, moped or vacuumed.   We will do the inside of the microwave as well. If your home is larger you can purchase additional time for more rooms. Major appliance interiors are an additional charge. (Inside the fridge/freezer, oven, wash windows, blinds and baseboards are billed incrementally at our hourly rate (per person).  It’s all according to what time allows and how much time you purchase.

What is typically NOT included in the cleaning?

A regular visit (excluding deep cleans) includes light cleaning services.  We do not wash dishes, do laundry or iron clothes, change bed linens, remove or organize clutter, clean inside ducts or fireplaces, or clean/sanitize toys.

Some Services charge extra for pets – is there a pet fee?

We decided that since not ALL pets shed badly. For one pet or other small animals, we will waive the pet fee. If you have any pets that do shed and your place is extra hairy, it will require more time to do a thorough cleaning or more frequent visits to keep the hair from building up.

What supplies do I need to provide?

We bring basic cleaning supplies (vacuum, rags, etc).  Please provide a step stool or ladder if you have high ceilings (or let us know to bring one in advance.)  And if you have specific requests or needs, please let us know!

Can you clean special items, or special areas in my home?

We can clean anything – we never charge by the specific task or the job – we only charge a regular hourly rate for the project – so choose how much you want us to get done, and we’ll help you create a plan!

Do you have a service guarantee?

If for some reason something does not meet your approval please inform our office within 24 hours and we will make arrangements to have the problem corrected. Areas that have not met a reasonable standard of quality will be re-cleaned. Notifications received after 24 hours of being cleaned will result in cleaning issues being resolved on your next scheduled cleaning. For additional information, please review our policies page.